Konsep Strategi Perusahaan

Model manajemen strategis menurut Stephanie K Marrus, mendefinisikan strategi sebagai proses penentuan rencana jangka panjang organisasi, disertai penyusunan suatu cara bagaimana agar tujuan tersebut dicapai.

Hal-hal yang bersifat strategis hendaknya dikelola dengan apa yang disebut manajemen strategis.

Oleh karena itu, bis-mo-deng Anda pun harus dimulai dengan visi, misi dan falsafah. Visi adalah cita-cita masa depan yg ada di benak Anda sebagai pendiri.

Misi akan berisikan penjabaran secara tertulis mengenai visi tadu sehingga jelas dan mudah dimengerti.

Falsafah digunakan untuk menuntun semua anggota perusahaan untuk melaksanakan pekerjaan dalam mencari jalan keluar dari masalah-masalah yang timbul.

Kemudian tentukan Tujuan Organisasi, yg berisikan pernyataan luas mengenai apa yg akan dituju dan diwujudkan organisasi. Seperti menjadi perusahaan unggul, market leader, mengelola usaha secara efektif, memiliki teknologi unggul. Secara umum, tujuan adalah penjabaran misi organisasi Anda.

Strategi induk adalah rangkaian strategi perusahaan yang memperhatikan lingkungan atau kondisi external, internal, tantangan dan hambatan, melihat kelemahan dan kekuatan serta mengetahui ancaman-ancaman.

Sasaran Jangka Panjang adalah proses kesinambungan yang berisikan tahapan-tahapan, dengan mengacu pada Strategi Induk yang telah ditentukan.

Strategi dan Kebijakan Fungsional adah sasaran jangka pendek dalam berbagai fungsi operasional untuk melakukan berbagai aktifitas, umumnya akan dibagi terkait keuangan, sumber daya manusia, produksi, operasi dan pemasaran.

Strategi di atas kemudian dibagi menjadi detail Program dan Anggaran, berupa proyek-proyek.

Agar sasaran yang ingin diraih perlu pelaksanaan. Pelaksanaan perlu kontrol dan pengendalian.

Semua ini akan dievaluasi dalam periode tertentu, disebut dengan Kinerja.

Secara kontinyu Evaluasi dilakukan untuk memberikan umpan balik untuk formulasi atau implementasi strategi.

Selamat mencoba mendetailkannya.

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Gunakan proses ITIL untuk perencanaan perusahaan / lembaga Anda.

Using the ITIL process for your next budget planning

Posted on September 12, 2012 by Mark Thomas


Heads up – your 2013 budget is due soon. It will be here before you know it so assemble the team and start planning.

If you're on a calendar year financial cycle, it is likely you're starting to hear rumblings about the upcoming budget planning cycle. Don't fret, here are some hints to helping you ease the pain as well as prepare you for things you may not have considered. The purpose of this is not to replace your current process, but to provide you with a short and sweet reminder of some things to take in to account.

I've been involved in a lot of budget planning, and had an "aha" moment about three years ago when I was putting together my budget that I wanted to share with you: if my IT Service organization leverages ITIL processes to support my services, why don't I use those processes to help me plan the budget? Of course I could outline the full complement of processes here and explain their applicability, but I decided to pick a few of the big ones that seemed to help me the most. Here are some good nuggets to consider as you are preparing your budget items. Of course it's not a complete list, but this should be enough to trigger some great ideas.

Portfolio, Demand, and Capacity Management. Understanding that your portfolio represents the complete set of services provided, seek to gain an understanding of the pipeline. These are the services, projects, programs and initiatives that are planned for next year. Of course, you cannot do this without input from your customers. Understanding their demand needs and patterns of business activity will indicate increases or decreases in expectations. Without this, all of your planning is mute. What growth is expected? Are there any business initiatives that warrant increased capacity? Now is also good time to review the operational services you support today and give your catalog a facelift.

Availability and Continuity Management. This is absolutely critical. Although it has been my experience that most organizations take availability into account, they often fail to consider any changes or modifications to continuity plans. Although these are technically considered different processes, they have a very strong bond. Plan your availability budget around vital business functions and business impact analysis. For example, the more critical a service is to the business, the more effort you put into the components that support that service. On the continuity side, what are the costs to satisfying the business continuity plan from the IT perspective?

Service Level Management. If you've been conducting your service reviews, you probably are aware of changes to current SLAs. Will these agreements require any changes to your financial models? Remember that there's more to Service Level Management than SLAs, they also consider Operational Level Agreements (OLAs) and Underpinning Contracts. Underpinning Contracts need to be considered because they are contracts with suppliers and vendors. These contracts should support SLAs, and must be analyzed to ensure proper alignment with the service requirements.

If you recognized the above Service Management processes, you may also recognize the following list. Don't forget to consider each one of these potential inputs as well as you plan your budget:

+ Service Asset & Configuration Management

+ Release & Deployment Management

+ Change Management

+ Knowledge Management

+ Event Management

+ Incident Management

+ Problem Management

+ Request Fulfillment

+ Access Management

+ Service Desk

+ Technical Management

+ Application Management

+ IT Operations Management

Whether you refer to your processes to help you with the budget or not, there are still some time-honored good practices that I have to share.

1. Your IT budget cannot be created in a vacuum. It requires alignment with your customers and collaborative inputs. These inputs come from supported business units, Service Management processes, and key members of your staff.

2. Be realistic. Fluffing your budget will lead to a lack of confidence in your budgeting capabilities; having a solid business case with real data will give you credibility and precision.

3. Keep a historical perspective on your ratios. These will allow you to benchmark against previous years and allow you to capture some very interesting trends in your accuracy.

4. Keep a lot of notes. Discussions that lead do budget decisions are often forgotten once the budgeting process is complete. Refer to your notes to help remind you of the reasons for certain items within your budget.

Good luck in your planning this year. I'm sure there are several other areas which might be helpful. Feel free to share your ideas!

Mark
http://blogs.interfacett.com/using-itil-process-next-budget-planning
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Bertekun dalam KesetiaanYohanes 16 : 1-4a

Setelah kita bertobat dan terima Yesus kita diajar utk tetap setia mengikut Dia di dlm segala keadaan

Krn ketika kita sdh mengikut Yesus, bukan berarti kita bisa hidup dgn santai dan enak saja, kita akan di perhadapkan dgn segala macam tantangan dan pencobaan, maka dari itu setiap kita juga hrs di perlengkapi dgn diajar tentang memikul salib dan menyangkal diri

Di firman Tuhan hr ini, Yesus sdh memperingatkan setiap kita supaya kita jgn kecewa dan menolakNya, krn kita akan di kucilkan, ditolak dan bahkan dibunuh krn nama Tuhan

Itulah yg di maksud dgn memilkul salib dan menyangkal diri, utk bisa melakukan itu semua di butuhkan karakter KESETIAAN

Dan janji Tuhan buat setiap kita yg SETIA sampai akhir, kita akan menerima mahkota yg tdk akan pernah layu yg tersimpan bagi kita di sorga

Sdh siapkah kita utk setia mengikut Yesus ???? Gbu
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SAVE MARRIAGE

SAVE MARRIAGE

Perilaku yg merusak pernikahan :

SUAMI:
1. Suami tdk berfungsi menjadi pemimpin dgn baik akibatnya saling melukai.
2. Suami gagal menjadikan Istri nomor satu dlm hidupnya.
3. Suami membandingkan Istri dgn wanita lain.
4. Suami kurang disiplin mengontrol emosi dan kebiasaan buruk.
5. Suami gagal memuji hal-hal kecil dari Istri.
6. Suami menolak pendapat Istri.
7. Suami tdk pernah minta maaf.

ISTRI:
1. Istri tdk menghargai Suami sbgai otoritas.
2. Istri gagal menundukan diri kpd Suami. 3. Istri gagal menampilkan
kecakapan manusia batiniah.
4. Istri gagal menunjukan rasa syukur kpd Suami.

Kebutuhan seorang Suami :
1. Sex.
2. Istri sbgai sahabat.
3. Rumah yg rapi.
4. Istri yg menarik
5. Saling menghargai.

Kebutuhan seorang Istri :
1. Kasih dan penghargaan.
2. Diajak bicara.
3. Jujur dan terbuka.
4. Keuangan yang cukup.
5. Komitmen thdp keluarga.

Ingat.. Kepala keluarga yg berhasil dlm keluarga maka keberhasilan yg lain
akan mengikuti, Kepala keluarga yg gagal dlm keluarga maka kegagalan lain
akan mengikuti.

Kebahagiaan perkawinan membutuhkan perjuangan yg tidak kenal lelah, dan
membutuhkan kehadiran dan pertolongan Tuhan.

Berbahagialah mereka yang benar-benar menikmati hidup rumah tangga yg rukun
dan damai, meskipun itu harus diperoleh dgn cucuran air mata. Belaian
tangan suami adalah emas bagi istri. Senyum manis sang istri adalah permata
bagi suami. Kesetiaan suami adalah mahkota bagi istri. Keceriaan istri
adalah sabuk di pinggang suami.

Perbaikilah apa yg bisa diperbaiki sekarang sebelum terlambat. Cintailah
pasangan yg telah Tuhan pilih untukmu

If u care about family, broadcast this. It will save a marriage.

TUHAN akan memberkati Pernikahanmu.. Bagi yg belum Menikah, ini bisa
menjadi bekal kelak bila anda menghadapi hidup Pernikahan.

Remember: Jgn pernah mengucap kata CERAI .

Salam,
Hermanto

Update utk Application Manager versi 10.8

ManageEngine Applications Manager 10.8 version has been updated in our site. Kindly access the following url : 
http://www.manageengine.com/products/applications_manager/ Modified Web pages : All
Online Help : 
http://www.manageengine.com/products/applications_manager/help/ http://www.manageengine.com/products/applications_manager/AppManager_10_Help.zip
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Setia Membaca Kitab Suci

Setia Membaca Kitab Suci
1 Timotius 4 : 13-16

Paulus mengingatkan kepada setiap kita, utk selalu bertekun di dlm membaca Kitab - kitab Suci, dan bukan hanya sekedar membaca tetapi juga merenungkan apa yg kita baca dan juga mempraktekan dlm kehidupan sehari2

Krn dgn kita hanya membaca tetapi tdk mempraktekan itu semua tdk berarti apa2 bagi kita

Dr itu ketika kita membaca firman Tuhan, dan merenungkan juga mempraktekan di dlm kehidupan kita, bukan hanya kita yg berubah tetapi org sekelilingi kita juga merasakan dampaknya, krn firman Tuhan itu adalah Allah yg hidup

Marilah kita bertekun terus dlm membaca firman Tuhan.
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5 cara utk menghilangkan telepon helpdesk yang mengganggu.

Five easy ways to eliminate those annoying help desk calls

By Sam Narisi | September 5, 2012, 9:37 AM PDT

Nearly all IT departments are overworked and understaffed right now. And in many organizations, no area is feeling the crunch more than the help desk.

In fact, IT departments say their help desk staff is just slightly more than half the size it should be, according to a 2011 survey from Robert Half Technology. On average, the companies surveyed employed one held desk staffer for every 112 users. However, when asked what the ideal ratio would be, the average answer was 65 to 1.

To make things worse, those too-small staffs often spend a lot of time fielding calls that can be preventable, are frivolous or just downright annoying. That includes simple questions most computer users should be able to answer by now, as well as calls about personal technology the IT department has no responsibility over.

Fortunately, it's possible to reduce the volume of those help desk calls by increasing training, creating or tweaking policies, and taking other steps.

Here are some things IT departments can do to cut the volume of help desk calls:

1. Create a social help desk

One of the effects of the consumerization of IT and the growing BYOD trend is that more users are working with technology that they understand and enjoying tinkering with. Also, the ubiquity of smartphones and other advanced gadgets means many people are more comfortable with technology in general.

IT departments can use that to their advantage by creating a social help desk where users can answer each other's questions and offer advice to their peers. Many companies are having success by setting up support groups for users with personal smartphones - for example, IT can create a section of the company's intranet where iPhone users can post questions or collaborate on wiki documents.

2. Have a help desk liaison in each department

Another benefit of users' increasing tech knowledge is that most or all of the departments in a company probably have at least one person with enough expertise to answer at least basic support questions. IT can recruit some of those people and have them act as an initial contact for when the rest of the department has tech problems.

IT can seek out volunteers for that role, and will often find some people who are more than willing to help. That can greatly reduce the number of basic questions that come through and give IT staff more time to deal with serious issues.

3. Write policies on what calls are accepted

Users often turn to the help desk for help with their own technology equipment - and that's becoming even more common now that the line between personal and work devices is blurring. In some cases, that's not a problem - many help desk staffers are more than happy to offer advice to help out their co-workers.

But in other organizations, things might spiral out of control and the help desk could be constantly fielding calls to fix personal issues. If that happens, it's time to make a policy about what calls the help desk will answer and make sure the rules are communicated to all users.

4. Educate users - and follow up

Help desks often have to answer a distressing amount of calls from not so tech-savvy users who have basic questions about Office applications or other common software. Many organizations attempt to limit those calls by offering basic computer training for users who need it - but often, they don't do enough to follow up and make sure the education is having the desired effect.

Offering training sessions on a regular basis can help, but IT departments should also make sure they're providing users with adequate reference materials so they can answer questions on their own. That can include print-outs, or an easy-to-navigate self-service IT support website. Staffers can also use calls as an opportunity to remind users about the tools that are available.

5. Let users know a problem has been reported

Many help desk calls involve several users - for example, when a department's printer isn't working  or if there are hiccups in the company's Internet connection - and a lot of time can be wasted by all of those people calling in to report the same issue.

IT can cut down by informing all affected users that a problem has been reported and that it's being worked on. For example, a notice can be posted on the help desk portal, if the company uses one, or a quick email can be sent to all necessary users. That will also give people an update on the status of the problem, which they'll appreciate.

Conclusion: Train the help desk, too

In some companies, the relationship between the IT help desk and the rest of the company isn't so great. Sometimes, users are to blame for the way they communicate with the help desk - but the IT staff can often do things better, too.

So in addition to changing user behavior to make the help desk run more smoothly, IT departments can also focus on keeping help desk employees trained in the key soft skills they need to deal with users.

Keseluruhan hal diatas dapat ditangani dengan implementasi helpdesk system ServiceDesk Plus.

Dengan mudah user dapat login ke helpdesk system untuk melihat:
+ status permasalahan
+ FAQ ttg banyak hal
+ Knowledgebase yg berasal dari solusi permasalahan yang selesai.

Gunakan ServiceDesk Plus untuk manajemen helpdesk Anda, bahkan yang versi standard pun sudah sangat berguna untuk Anda.

Anda punya kendala dengan budget, gunakan versi annual sehingga lebih hemat.

Anda tidak punya tim helpdesk nya? Kontak kami untuk solusi helpdesk lengkap dengan tim helpdesknya.

Kami siap melayani Anda.

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