What is managed services software?
Posted March 9th, 2012 by Joe Panettieri
Managed services software is a generic term that can cover many types of software such as:- RMM — remote monitoring and management software, which allows an MSP to remotely — and pro-actively — manage customers’ PCs, servers, network infrastructure and mobile devices.
- PSA — professional services automation software, which is similar to ERP (enterprise resource planning) and CRM (customer relationship management) software, specially built for MSPs. PSA allows MSPs to more closely track IT projects, IT staff workloads, marketing campaigns, and more.
- MDM — mobile device management software, which is sometimes built into RMM platforms but also available separately in many cases. MDM software allows MSPs to remotely manage customers’ tablets and smartphones, and is most often designed to support Apple iOS (iPhone and iPad) and Google Android tablets. Some MDM platforms also support BlackBerry, Microsoft Windows Phone and Microsoft operating systems — including Windows 7 and Windows 8.
- ITSM — IT service management software, including help desk software and cloud-based help-desk services.